Support Worker
If you are interested in this role please complete this application form and send to head office for the attention of Kevin Hills, Services Manager.

Contact details can be found on our Contact Us page.
Job Description Application Form
 Responsible to: Services Manager  
Hours of work: Refer to contract of employment 
Annual Leave: Refer to contract of employment 
Benefits: Contributory pension scheme 
Job Purpose    

 - To support Service Users in their own homes and in the community through person centred approaches 
 - To provide flexible and supportive services to maximise Service User independence 
 - To work within the context of Cherry Tree’s policies and procedures 
 - To maintain confidentiality at all times 
 - To work in partnership with Service users, the team, Cherry Tree, and the wider community 
 - To support Service Users to take control of their lives and to maximise their inclusion and participation in the community according to their needs, wishes, and preferences. 
 - To support Service Users to access a range of opportunities and experiences, either from their own home or within the wider community. 
 - To monitor the health and wellbeing of serve users 

 - To support service users to reach their full potential. 

Attend staff meetings and supervision meetings and contribute to the promotion of good practice across the service 
Attend all statutory training and comply with legalisation requirements 

Main Duties 

Personal Support  

 - support service users with all aspects of their agreed support plan 
 - where appropriate, support service users with personal care needs 
 - support service users to manage their medication, including administration where appropriate 
 - support service users to develop skills to enable them to manage their daily lives 
 - support service users with food preparation where appropriate 
 - encourage service users to express their views, involve them in decision making and enable them to make choices 
 - support service users to achieve planned goals and personal outcomes 
 - support service users to be at the centre of any planning about their lives 
 - participate in service users holidays when required 
 - support service users to develop problem solving skills 
 - where appropriate, support service users to access employment, education and leisure opportunities 
 - enable service users to access community facilities of their choice 
 - inform the line manager of any concerns related to the health and wellbeing of the service user 
 - where appropriate support service users to make complaints 
 - support service users to report any maintenance concerns or hazards 
 - at all times, respect service users privacy, personal property, and choice 
 - assist service users to develop and maintain relationships with family and friends  

Record keeping, reporting, and administration 

 - ensure that all personal records and monitoring reports are maintained, kept up to date, and kept in a format as defined by the lien manager
 - complete support notes for each service at the end of each shift 
 - maintain complete and accurate records including service users personal files and financial records 
 - To provide regular oral and written records reports to the line manager on the progress of individual service users 
 - support service users to document all appointments in their diaries and to inform the lien manager as appropriate 
 - comply with Cherry Tree’s Financial Regulations at all times 
 - read the communication book, support notes and diary at the beginning of each shift 
 - assist in the development and implementation of risk assessments 
 - report to the line manager any concerns, worries or deficits in service provision, short falls in staffing levels, or any other issues that may impact on service users. 

 - Where necessary, use Cherry Tree’s Whistleblowing procedure 
 - attend review meetings when requested by the line manager or service user 
 - immediately report any alleged abuse through the safeguarding procedure 
 - use the out of hours on-call support service and emergency services as appropriate 

 Working Environment and Potential Risks 

The job will involve: 
 - working to support adults in accommodation owned and/or managed by Cherry Tree 
  - dealing with service users who will from time to time display challenging behaviour which may be physical and/or verbal and/or behavioural in nature. The job holder may require to use non-violent crisis intervention procedures (non-violent restraint in line with Cherry Tree’s policies ) from time to time.

 - managing the requirements of COSHH with regard to domestic chemicals and pharmaceuticals 
 - managing food hygiene, fire safety, manual handling, accident prevention, to ensure compliance with best practice on health and safety . 
 - working on shifts, on a rota basis    
 - the use of a personal vehicle to visit different locations. 


E = Essential D = Desirable  

Education and Qualifications 
 - NVQ2 or above in care or equivalent ( E ) 
 - At least 3 passes at GCSE Level, including English ( E )       
 - To hold a valid UK driving license and have use of own vehicle ( E ) 


 - At least 2 years previous experience of working with adults with learning difficulties, challenging behaviours, and/or mental ill health ( E ) 
 - Experience of working on a multi site basis ( D )   

Work Skills 
 - A good understanding of the needs of adults with learning difficulties and/or mental ill health ( E ) 
 - Ability to work in partnership with service users, colleagues, support services, families, and stakeholders ( E ) . 
 - Able to use initiative and work under pressure ( E ) 
 - Able to maintain confidentiality ( E ) 
 - Good written and verbal communication skills (E ) 

Personal Attributes 

 - Support Cherry Tree’s commitment to high quality services(E) 
 - Treat all people with respect and dignity (E) 
 - Actively promotes equality and diversity ( E ) 
 - Self Motivated ( E ) 
 - To be willing to work flexibly to meet the varied challenges of the role (E ) 

Any other special conditions 

 - Shift work including some night work 
 - To be able to work flexibly to meet the requirements of the role, for example, visit clients in their own homes at agreed times 
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