We expect tenants to take care of their property, and where a property has shared facilities, to work in partnership with other tenants to keep those shared facilities in good condition, and free from hazards.
We aim to organise work in a way that provides best value for money, so some works we will carry out on a cyclical basis ( like external decoration ); some works we will do as part of a programme ( replacing window frames, etc., to more than one property ); and other works we will do in response to requests for repairs.
CTHA will usually only carry out repairs on weekdays, Monday to Friday, within normal office hours.
For emergency repairs only, outside of office hours, call 0300 500 6262. This is a call centre run by Aldwyck Housing Association.